VERIZON DSL: CUSTOMER SERVICE THAT REALLY SUCKS.

THURSDAY, SEPTEMBER 18 2003 @ 01:03 PM

I'm sorry if you had to read some offending comments on my last post, but if I haven't been able to monitor my blog since yesterday, Verizon is to blame. Without any justification, they have disconnected my DSL service at home, and Isabel just had made things worse...

Since the beginning of my subscription, my charges for DSL service have always appeared in my phone bill and got paid altogether directly from my checking account. Now, I always have had enough money on that account to cover my monthly bills, so how come they claim I have unpaid charges with them?

Last week, and without any prior communication, I received a "Final Notification" from Verizon Online Services telling me that since I failed to answer their previous billing attempts (none), they will be 'forced' to cancel my account if they didn't receive payment by September 22nd. We immediately call them, and they explained that even though Verizon accepts direct payments, Verizon Online only takes credit cards and checks, and that's why they were unable to collect. So, why did they put everything together in the first place? that's not my problem at all. To avoid any more complications, I wrote and sent a check with the balance they claim, even though we are yet to receive the refund they promised.

Yesterday morning, when leaving home, I realized I had no DSL connection... ok, that has happened before, so I just went to work. But when I got back, I still didn't have service. When contacting Verizon Online technical support, they found out it was due to a 'billing issue'. I was transfered to a billing representative, already knowing what this was about... wait a minute, we are on September 18th, it's not even 22nd! Ok, as expected, the account had been canceled. To make things even worse for Verizon, I called my bank and they informed me that the check I sent was cashed on the 16th!

Today I tried to contact them again, but ut turns out that 'Billing' is located in Virginia and the call center has been evacuated because of Isabel.

So, in short, Verizon Online is making me lose a lot of time and money by disconnecting my service for at least 3 days, without any justification. My work depends heavily on my Internet service. I just wonder if they will ever make it up to us in a reasonable way. At least the guys at Domino's give us free pizza when they screw up...

Archived under: Miscelanea. | Permalink | google | del.icio.us Is it delicious? | digg Do you digg it?


BRANDON ELLIS

SEPTEMBER 22 2003 @ 05:04 PM

so close and yet so far. i live a block from the Verizon building you are referencing. they suck. the folks that work there take up parking on my residential street when they have a parking lot. they are a block away but when my phone service goes out they still take a few days to get someone over to fix the line problem that they thought they fixed a few times before. if you go over to dslreports.com, there are very few nice comments about verizon. mostly it's how long it took to get hooked up but by then folks are just grateful to have any service at all. it's really sad how customer service is dying. good luck.

HELEN GALVAN

MARCH 8 2004 @ 02:51 PM

I hear you!!! If I every find a number to call, I'm going go cancel my DSL subscription. I don't have the time, money, or patience to sit on the phone waiting for someone to try to fix my problem, and then be told that it's not Verizon's problem, but my computer's.

Too much frustration. It simply is not worth it.

SANDY

FEBRUARY 4 2007 @ 03:27 PM

Is that all. I have been having problems with verizon dsl for over 6 months. The entire first year I had with them I had no problems what so ever! Then it began. One repair tech that came to my home suggested it was verizon cutting back because they now have more customers in the area so they are slacking on my service! Then lets see its your spliter///got a new one nope. Then it was its your line...nope they tested it was good... Then it was your Modem...again nope! Oddly it goes down every few minutes and ready for the only way I can get my dsl connected is to call someone turn the modem on and off and dial someone on the phone line! Its like a freaking trick!!! Then it works for a couple minutes to only go down again. Once in a great while I get lucky and I am able to stay on for some duration!
Pissed in MD

SONAM SHERPA

FEBRUARY 28 2007 @ 11:49 PM

dear freind
it is been long time that i tried to reach you but always it says thaT DUE TO HEAVY CALL VOLUME ...WELL I NEED TO DISCONECT THE SERVICE CAUSE IM MOVING ..BUT LET ME KNOW HOW TO REACH YOU.OR WHAT ELSE IS THE OPTION..IT REALLY SUCKS.........

LAURA

JULY 8 2007 @ 11:14 AM

THings haven't changed as of July 8, 2007. I've had the nightmare of ordering the bundled services phone/DSL/Direct TV which were all supposed to be on the same bill. Turns out that they lied to me about that - I'm supposed to pay FULL PRICE for the first 2 months of services on SEPARATE BILLS (over $300) BEFORE they combine the bills and give me the discount. I truly regret switching from Optimum online as I never had any problems with them.