PC RICHARD SUCKS REPAIRING STUFF

This is completely off-topic, but I feel this might be of general interest, especially for those who reside in the New York tri-state area. Just a warning: be careful when buying extended guarantees for electronics bought from PC Richards, sending them for repairs can be very dissapointing.

To make it a short story, a little more than a year ago, I bought a Vaio laptop from PC Richards, the store in Union Square, and everything was fine until earlier this year, when the computer started to have trouble turning on, and eventually wouldn't turn on at all. By the time I already had a second laptop, and my wife was using the troubled one. So, we kinda took our time before taking it back to the store, making use of the extended 2 year guarantee I bought with the computer. The store took the computer and told me that it should be ready in two weeks, and if I didn't hear from them by then I should give them a call. Fair enough. This was just before our trip to Puerto Rico, so we were not in a rush.

About a month later, a Tuesday, I was visiting a client in the Union Square area, and decided to see what happened with the computer, so I went to the store. Once there, they told me that they couldn't find anything about the status of the laptop, and that I should call the repair center directly... fine, but something wasn't quite right. That week we were very busy, and I didn't remember about the laptop until next Tuesday. When I called the repair center they me that they computer just arrived last Thursday (wtf?!) and that the technicians were just about to review it. In other words, the store didn't send the laptop for repairing until after I visited them, and that's why they were so weird that day. I called the store manager immediately, and after wrestling with his cynicism, he finally told me that they are not responsible for "human errors". So, if your company isn't responsible for deceiving your customers, who the hell is?

But it doesn't end here. Two days later they called to tell me that the problem with the computer was that it had "multiple viruses" and they needed to "reset the RAM", and that they do not cover that, but as a "courtesy" they were going to repair de computer anyway. In other words, to cover for their complete lack of responsibility, they were blaming me for the damage, in the most stupid way possible. I laughted at their ignorance, and decided not to go any further, I will just wait for my repaired equipment and cancel my account as soon as possible.

Next week they called me from the store to tell me that my laptop was ready for pick up. So, we went and picked it up. But we weren't prepared for what we saw, already home, when unwrapping the laptop: it has scratches everywhere! In the fourteen months we had it, we kept it in an almost prestine shape; we travelled to Peru and Sydney with it, I carried with me through airports, city tours, zoos and aquariums, and nothing happened to it. Now, you send your stuff for repairs and they give it back working, but with scratches and stains. Yes, in addition to the scratches, there was a stain on the cover, which I only hope was coffee.

We are still waiting for a call from the manager of the repairs center, we called to complaint but they have not returned our calls yet. But there's no way they are going to give me a new laptop, and there's no way I'm gonna buy anything else from them, ever. Be advised.

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Yikes! Sounds like a nightmare. I guess I will be staying away from PC Richards as well. I had actually been considering them lately, but I doubt I will shop there now. Thanks for the heads up Oscar! :)

thanks for the heads-up. I was considering buying a tv from them but not now.

PC Richards is NOT reliable. I was advised delivery time for my washing machine would be 2:15-6:30 PM. It arrived at 8:35 PM (on a Sunday) - no phone call from the store to advise they were running late. The delivery people made a mess in my laundry room and smelled up the house because one or both of them had a serious problem passing gas. When I contacted the store manager he was not at all helpful. I stated at the VERY least they could refund our delivery charge - no. I then contacted customer service at their corporate office and was advised they NEVER compensate customers. Clearly, their customers mean nothing or they would rethink this policy. My time is valuable. I tried to contact senior management at their corporate office and was advised Mr. Richard doesn't accept phone calls and neither does any other executive "they set up this dept (cust serv) to take their phone calls". That says a lot - they clearly get a huge volume of complaints. I will NEVER shop there again and will NEVER recommend anyone EVER shop there.

Thank you !! They suck , they will lie & they will try and throw it in the otherguys lap !!! I went without a refrigerator for a month & half and was willing to get arrested at the scene at the store. Once I arrivaled, it was a whole another story! Never buy L.G. !!

P.C Richards has become a nightmare to deal with in the past the were okay at best . Now it is unbelievile. Bought a stove from them after the intial use of the oven the hinges on the door buckles now you are unable to open the oven door without force.We'll fix no question s ask 3 to 5 days became two weeks parts on back order. brand new stove mind you. we'll replace it . they come to exchange stoves BUT you didn't disconnect now they tell me to call the store to have them send someone to disconnect it. they leave with my replacement and leave the piece of crap. the next day they pick-up the piece of crap and the replacement is bady damage the next day they come to pick up a stove (that was picked up the day before) and have no stove to deliver MORONS. now after losing a day's pay and now with the aggravation chest pains its not worth it.P.C Ricards no brains and no heart they don't care about there customers. But i guess that's just america these days corporations don't care about the common man.

I bought a 30" GE stove cash from PC Richards in Brooklyn NY on 09/05/06. The receipt reflected a sales tax of 7%. I sent a van to pick up the stove on 09/07/06. The driver was ordered to pay a balance $7.56 before the stove could be delivered to him. I called the store for an explanation on that balance. The arragance holdons and transfers started. I finally had to drive to the store for some one to tell me that the COMPUTER made a mistake in reflecting 7% it should have been 8.375%.

I bought LG refrigerator from PC Richards in 2002. Like everyone else I bought in to an extended warranty. It has been 3 month now back and forth appointments and 4 visits to check my refrigerator and nothing has been fixed. Now they told me the part is not available yet. Meanwhile, I am throwing food evry week because my refrigerator is a freezer now. I thought there policy was after three attempts they must give you a new product.

I have been a long time customer of PC richard and purchased many things from and found them to be both reliable and very helpful when it comes to situation like the ones listed above. I did have my plasma repaired from them and they came to my home took it off my wall and returned it perfect in a week. Being in retail myself I can tell all of you above that although they try to please everyone they can some times you just can't... no matter how much you try. And being in retail i can also add that there are always 3 side to every story... customer side, retailer side and the truth.

BTW my tv was under there warranty that i did pay for.

good luck finding any other retailer that comes even close to P.C. Richard when it comes to serving a customer above and beyond what is customary... My own company doesn't even do what PC does.

I also had a problem with PC Richards. We had a extended warrenty for our washing machine. After several weeks of waiting for repair men, waiting for parts, I was advised it would be another 10 days. I was spending $35 a week at the laundry mat and the machine only cost us alittle over $300. When I called Customer Service to complain, they told me Whirlpool was supposed to honor the warranty. After a hour and a half on the phone with Whirlpool they laughed and said "Why would we honor a PC Richard warranty. They lied to you." When I called customer service back at PC Richard I told them that I was going to tell my friends of the poor service and out right lying where I was yelled at by another cutomer service rep. My washing machine still isn't fixed.

Thank you for the information, I was interested in buying a tv from them, but you saved me some grief.

Below was my response to P.C. Richards after a horrible refrigerator expeirence:

Your company has some of the worst service I have ever experienced. I had ordered a refrigerator from your company and they had scheduled it for delivery. I had taken a day off of work in order to wait for the delivery only to be stood up. The delivery was then re-scheduled for a later day adding to yet another day I had to take off of work. Now losing two days of work in order to wait for some unresponsive and non-professional delivery guys to deliver a refrigerator only to find out that upon arrival it had a dent on the door. So what happens next? They leave with the refrigerator that I had been waiting for about one week and now I get stuck waiting another week. So I am on my third day off of work waiting for the new refrigerator that hopefully doesn?t have a dent. Then I get the second refrigerator with a dent on it again, so far P.C. Richards has two strikes against them. After much discussion I was able to get a refrigerator door shipped to my house about one month later. Now I am waiting with a huge refrigerator door in my living room for your team to come by my house and basically waste another day of my valuable time because when they say they will be at my house in the morning it actually means later afternoon or the next day.

I don?t feel that this is proper business edict and I don?t understand why certain measures can not be taken in order to resolve these issues in the future. For instance, why not check the merchandise that you are shipping to a customer and verify that it is not damaged. If it may have been damaged on the road then I suggest you have better controls in place to assure that your product is properly protected while being transported.

I have had about 20 years of experience in the insurance industry along with a risk management background. I have dealt with many companies even some being your rival companies with risk management controls and product quality control. I do believe that this experience has left me with a lasting impression of how your company performs for their customers. With taking this all in, I just want you to know that you have officially lost me and anyone I come across as a customer. I hope that your company learns from their mistakes and gains some insight from a mishandled customer.

Anyone complaining about P.C.Richards is a fool . You have no idea about deliveries from a warehouse from a company of this size as evidenced by the ridiculous comment by someone saying "i got no call from the store to say they would be late " are you kidding me the store you bought it from has nothing whatsover to do with the deilvery of the piece from a warehouse you moron and no one in the sotre would have any idea it was late. I could go on and on and pick apart all the stupid comments here but i will do all of you one better - go to best buy ort circuit city or even sears and see if a sotre manager kisses your ass as much as one at pc richard does you fools.

I am currently filing a lawsuit againts PC Richards & Scum. The sold me a 2,800 DLP 52" TV 11/2/02. I braught the extented warenty. Last month I notice the RED bleading in the middle of the screen. My colors blend in the middle of the screen and the sides look normal. I call PC Richard's warenty number and they send a guy out there. He says the the screen has burn in from watching the TV in standered mode and not stretching the picture to make the people look fat and that is not covered under the warenty. I knew he was full of shit so I ask them to send someone else down. This guy looks at the TV for 30 secounds and starts yelling that "I don't care what you say and I am not covering this TV; and I don't care what you say when you go to PC Richards because I don't work for them and handed me a $935.00 bill. He was also pointing his secound finger like he was talking to a kid. After he left I put the TV in test pattern and broke apart the red blue and green lines. The Red cross is extra brights and the blue is dimmer and fatter. There tec. are clueless.

I have purchased over $35,000 from PC Richard & Son in the last 5 years. I have had excellent service from them. When I needed warranty service, they came out and fixed the item.

When it comes to deliveries, they did a good job. Regardless of the fact that they were late sometimes, they did a great job of installing the products. We're in the tri-state area. Traffice and delays are a normal part of life!

p.c. richard is the worst electronic store i ever dealt with i hope they don't sell another dam thing,they are scums when it comes to customer service

I think the guy who commented on December 21st about the lawsuit should spend less time focusing on a lawsuit, and invest all that time into studying Elementary English...reading that paragraph was like listening to the rantings of a pre-pubescent 11-year-old.

I'm currently having a problem with PC Richards over them replacing a 52in Samsung plasma tv. I've had this TV for less than 2months and it has recently begun to spit out sparks on the right/back side of the tv. Their saying I have to wait for service (yet they can't tell me when) and that they will not honor a new television. Since the TV is spitting out sparks and small amounts of flame, they refuse to accept the tv back & in the meantime they will not provide me a loaner until the repair can be made. I don't think it's fair that I've had this tv for less than 60 days, and already having major service issues. I've purchased the extended warranty from them, but it appears to mean nothing. Their trying to direct me to the manufacturer. So, on a 3yr extended warranty, the manufacturer takes the 1st, and pc richards is responsible for the 2nd and 3rd year. What a gimmick. I've purchased many things from them, but so far, my impression on them, based on my current situation is VERY POOR. I'm sure I will close my credit account with them once (if) this problem is ever resolved

I'm currently having a problem with PC Richards over them replacing a 52in Samsung plasma tv. I've had this TV for less than 2months and it has recently begun to spit out sparks on the right/back side of the tv. Their saying I have to wait for service (yet they can't tell me when) and that they will not honor a new television. Since the TV is spitting out sparks and small amounts of flame, they refuse to accept the tv back & in the meantime they will not provide me a loaner until the repair can be made. I don't think it's fair that I've had this tv for less than 60 days, and already having major service issues. I've purchased the extended warranty from them, but it appears to mean nothing. Their trying to direct me to the manufacturer. So, on a 3yr extended warranty, the manufacturer takes the 1st, and pc richards is responsible for the 2nd and 3rd year. What a gimmick. I've purchased many things from them, but so far, my impression on them, based on my current situation is VERY POOR. I'm sure I will close my credit account with them once (if) this problem is ever resolved

PC Richards is indeed a slimy salesman's rats nest. I purchased an mp3 car-CD player in April, 2005 from the Hanover NJ store on Rt 10. The salesman only got the sale because he extended the warranty another year, so I forked over $180 bucks and enjoyed the mp3 player for over 20 months. The first year of warranty was through Pioneer, and the second was through PC Richards.

In Jan'07 (3 months before warranty expired) the Pioneer CD player shorted out and electrical smoke filled the car's cabin. I took the player to PC Richards and two weeks later they cancelled the warranty contract and said they wouldn't fix it due to "water damage" . How the hell does WATER get into the center of a car dashboard?!?! There's no leaks in the heater core and this thing fried! I asked them, "would you void a warranty on a washer if the problem was caused by water damage?!" They simply claimed it was "uneconomical to repair" and shoved it back in my face. I also noticed that, when you bring something in, all the salesmen and managers disappear, leaving the poor minimum-wage warranty coutnerperson to deal with you (meaning if she doesn't do what they tell her, she gets fired). They are all slime, the entire store wants to sell things, not keep customers.

I told them (her) this was a test as to whether or not their company would uphold their warranties... I was deciding whether or not I would purchase something bigger from them in the future. I have deinfetly decided to look elsewhere for hundreds of dollars of appliances because they wouldn't fix a $180 CD player. PC Richards can go to hell.

Dan

I had the identical thing happen to me, only the store involved was Circuit City. I was so disgusted I vowed to never to shop there again and never will.

I just got off the telephone to PC Richards & Sons. My parents brought my daugther a laptop (HP) from this company on Sunday for college, after spending almost $1800, on the laptop , printer , cables, and cleaners. My mother gave me a call, I ask her what the Oper. system was, she didn't know. Then I called PC Richard's customer service dept., asking questions about the system, and model number on the receipt. I was told to call HP. HP didn't have a listing to give me the info, because the model number was wrong, I went back to the PCR site to look for the system nothing was listed. Long story short I wanted my parents to return this system .since I couldn't find out the spec. and other info. I needed the info. to see if the system was going to be compatiable with what the college my daughter will be attending wants. I was told they do not take their products that have been sold back, disclaimer even if it's never been open. I don't know about a company who sells a product and then will not let you return it in the same condition inwhich it was brought orginally. Oh ! and thanks for the heads up, (But to late) my parents were also talked into buying the extended warrenty. Which I'm now assuming is money down the drain along with this laptop. Nice company!! They don't have to worry I will tell all my friends in PA to BEWARE of this place. Seems they don't have faith in the products they sell

This blog is great! I agree that PC Richards is a bunch of liars. I have a GE Refrigerator that has broken down on me 6 times now. I have a 5 year extended service contract with PCR and they have GE come to fix it each time. It breaks regularly now every 6 to 8 weeks or so. They refuse to replace the unit (it's less than 3 years old). PC says that GE needs to replace it even though the service contract clearly states that PC Richards will replace an unrepairable unit. I called GE and they tell me that PC Richards is lying to me because I bought the service contract from PC Richards. Makes sense to me. But PC Richards refuses to accept that.

Meanwhile, I asked to speak to a supervisor at PCR and they said one would call me back. Never happened! I also sent an email via their customer service web site. It was never returned. What an AWESOME COMPANY!

This blog is great! I agree that PC Richards is a bunch of liars. I have a GE Refrigerator that has broken down on me 6 times now. I have a 5 year extended service contract with PCR and they have GE come to fix it each time. It breaks regularly now every 6 to 8 weeks or so. They refuse to replace the unit (it's less than 3 years old). PC says that GE needs to replace it even though the service contract clearly states that PC Richards will replace an unrepairable unit. I called GE and they tell me that PC Richards is lying to me because I bought the service contract from PC Richards. Makes sense to me. But PC Richards refuses to accept that.

Meanwhile, I asked to speak to a supervisor at PCR and they said one would call me back. Never happened! I also sent an email via their customer service web site. It was never returned. What an AWESOME COMPANY!

This blog is great! I agree that PC Richards is a bunch of liars. I have a GE Refrigerator that has broken down on me 6 times now. I have a 5 year extended service contract with PCR and they have GE come to fix it each time. It breaks regularly now every 6 to 8 weeks or so. They refuse to replace the unit (it's less than 3 years old). PC says that GE needs to replace it even though the service contract clearly states that PC Richards will replace an unrepairable unit. I called GE and they tell me that PC Richards is lying to me because I bought the service contract from PC Richards. Makes sense to me. But PC Richards refuses to accept that.

Meanwhile, I asked to speak to a supervisor at PCR and they said one would call me back. Never happened! I also sent an email via their customer service web site. It was never returned. What an AWESOME COMPANY!

I just found this site while doing a search for a TV. I must say that it bothers me enough to rethink my purchase from them. Funny thing is that I've made over 10 purchases from their store in greenvale of assorted appliances, including, dish washer, clothes washer and dryer, radios, tv sets, soundock, speakerrs, refridgerator.
Of all these purchases, we had trouble with 2 items that had extended warranties. The first, a big screen proscan tv had been operating for 4 years when it blue a circuit board. It took PC Richard 2 times to fix, but they told us the parts no longer existed and were using parts from an old return that was being scavenged for parts.

The second was the dish washer, and expensive kitchen aid version. The washer works great. One day, the handle that opens the front door got stuck. When we called to the repair center, the dispatcher warned us that we better not have abused the handle", or they would not cover the damage.

The handle was fixed without a problem, and no charges were assessed, but we were very put off.

I've heard a good deal of anger around the actions of PC Richard, can anyone suggest a better place to go with good services, pricing, and where customers are well treated and promises are kept.

I'm thinking of Harvvey Electronics, but they are very expensive.

Thanks,

Boluxed in Long Island

This is on behalf of somebody that sent an email directly to me:

We have purchased a number of appliances from Mr. Jay on Hillside Avenue in
Williston Park, NY. Their prices are competitive and we have always been
satisfied with their service. A friend of mine bought an appliance from Lowes
and was impressed with the service. Sears used to be reliable but my
experience in recent years is that their salespeople aren't very helpful.

Wow! I'm impressed at the amont of negative reactions on this website. I had not stepped foot into a P.C. Richard until 5 years ago, just killing some time, and was very impressed with what I saw. I never really considered them for purchases until I was getting an oil change and was just waiting for my mechanic a few stores down to finish up. Since then, I have made thousands of dollars in purchases, from laundry machines, kitchen appliances, tv's, and the list goes on. I honestly can't think of any problems with the company. I've had a tv break, and they picked it up from my house and fixed it with no problem. It's not their fault the tv broke, but they did make it right. What really makes this place different than any other place I've been to is that you really make a connection with the salesperson. It's not like the other stores where someone knows this department, but doesn't know that department. It's like having a personal shopping consultant on my appliances and electronics. It's gotten to the point where I just call him up and say "I need a dishwasher, in stainless steel, what have you got?" and he just sends it to my house. I don't even bother going to the store! Once you establish a relationship with a salesperson, they want you to come back to them, so they will try everything they can to help you. I once bought a camera as a gift for my inlaws, and long story short, they ended up getting something else my wife picked instead. I forgot I had the camera laying around for two months. I called my guy, and he said "Just bring it back." He actually took it back after two months! That's why I love this place and can't see myself shopping anywhere else.

So it looks like a bunch of us are having some problems with PC RICHADRD.
Here's the scoop.. this is a very large company. From time to time EVERY business will have a defective product. Things happen. It could be a bad part, damage during a delivery that doesn't show up till weeks or months later, etc.

The way a business handles these situations will determine how good they are. Do they give you the run around? Do thay handle problems in a professional way? Get the picture.

I have made a lot of purchases over the past 20 years. Amost all of them have gone ok. When I have a problem that doesn't get resolved I do what every american does. I SUE them. Before I file I let them know exactly what i'm going to do. Since they hear this all the time they don't give a shit.
The reason is simple. Nobody ever follows through. I sue and win. It's always cheaper
to settle it then to go to court.

If you have made a purchase and things can't get resolved then sue them. Watch and see what happens.
***********************

If you want to get satisfaction against PC RICHARD then let everyone know how bad they are. Post your complaint on every website that you can find, and believe me there are a lot of them.

I had a very bad experience repairing a laptop with them...The suck!!

hi,

I like pc. richards prices alot, but the only bad thing is theirt sales people suck at helping the customers which is their job. The only reason i go their is because i know the manajor and they give me a discount on their already low prices.

I bought a LG 42" Plasma TV in 9/06. Up until today, I had no problems. I turn it on and the screen is all the colors of the rainbow with perfect audio, thinking it was just the station that it was on, I change the channel and it's the same thing.

After reading this blog I hope they're speedy with the service and don't give me crap. So far I haven't had a problem with any of the items I've purchased from there, I don't want this TV to be the first.

PC Richards is snake's den. I went there for a sale on an air conditioner, but ended up trying ward off two salesmen pressuring me to purchase a much more expensive unit. When their lying failed (I had done some research in a/c's), their tactics crossed over into bullying. They exuded crass machoness, and the sale became about overpowering me. Idiots. Sales is not a place to compete with your customers. I only stayed as long as I did thinking I could eventually buy the model I wanted. Finally, I left, disgusted, and bought almost the same unit on craigslist for half the price. Works great. I'm going back there tomorrow only to raise hell.

It's telling that the most glowing endorsement of these PC Richards snakes is penned by a complete patsy. To quote: "I just call him up and say 'I need a dishwasher, in stainless steel, what have you got?' and he just sends it to my house. I don't even bother going to the store!" My god, man.

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