‘Not Found’ Is Not An Option

Just a short note to let you know that SitePoint has published an article by yours truly, on the subject of error handling and user experience. Nothing to do with Flash, but with Usability, which is one of the other major areas of concentration of my work.

The article is about how we can improve user experience in our site, by providing better resoponses to a common issue: 404 Errors. An excerpt:

There is no greater disappointment than failing to find what you're looking for. From time to time, surfing the Web will lead us to dead ends that typically sport the titles "Error 404", "Not Found", or "The document could not be found".

Since the default mechanisms can't provide any relevant information to our visitors, showing customized error messages is essential.

Find the complete article here.